SHIPPING & RETURNS
SHIPPING POLICY
At Bobbie and Pinz, we aim to provide our customers with a reliable and efficient shipping experience. We offer both Parcel Post and Express Post options at checkout for your convenience. However, please note that we are not responsible for any delays that may occur during shipping, particularly as a result of delays caused by Australia Post.
We offer two shipping options for our customers to choose from for orders up to 500g: Standard Tracked Postage for $10.95 and Express Tracked Postage for $14.45. Our Standard option typically takes 3-8 business days for delivery, while Express delivers within 1-4 business days. Please note that the delivery times may vary depending on your location and the option you choose. We aim to post out parcels on the next business day after an order is made.
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For international customers, standard shipping costs between $15 - $31 (AUD) depending on where you live. This will be calculated at the check-out. Unfortunately, we are not able to offer free shipping to customers outside of Australia.
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We understand that timely delivery is important to our customers, and we strive to provide accurate delivery estimates for each option. However, please note that delivery times may be impacted by factors beyond our control, such as weather conditions and unforeseen circumstances.
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If you have any questions or concerns about our shipping options or delivery times, please do not hesitate to contact us at hello@bobbieandpinz.com. Thank you for choosing Bobbie & Pinz.
RETURN & EXCHANGE POLICY
At Bobbie and Pinz, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, we offer a refund within 14 days of the purchase date. Unfortunately, we don’t offer exchanges right now but you can return your item to us for a refund, and then place a new order to get the item of your choice.
To be eligible for a refund, the following conditions must be met:
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The item must be in its original condition and packaging
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The item must not have been used or altered in any way
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The item must be returned within 14 days of the purchase date
If you meet these conditions, you may contact us at hello@bobbieandpinz.com.au to initiate a refund request. Please include your order number and a brief explanation of why you are requesting a refund.
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Once we receive your request, we will provide you with instructions on how to return the item. You will be responsible for the cost of return shipping unless the item was defective or damaged upon receipt.
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Upon receipt of the returned item, we will inspect it to ensure that it meets the conditions listed above. If the item is eligible for a refund, we will process the refund within 3 days of receiving the returned item.
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If you received a defective or damaged item, please contact us immediately at hello@bobbieandpinz.com.au with a photo of the item and a brief explanation of the issue. We will work with you to provide a replacement or a refund as soon as possible.
If you have any questions or concerns about our refund policy, please contact us at hello@bobbieandpinz.com.au.